Delivery & FAQ

Order

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  How do I order?
  Whatsapp us to place your orders.
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  How do I pay?

  You will be redirected to a payment link option on WhatsApp.  We accept VISA & Mastercard or you can also make a bank transfer.

Delivery

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  What is your DELIVERY charge?
  • Dubai:
    • It is calculated based on your delivery location.
  • Sharjah :
    • AED 50 for orders above AED 200
    • AED 70 for orders below AED 200
  • When will my order be delivered?
  • Order our cakes and baked treats before 4.30 pm for next day delivery. For custom cakes, a pre-order of  3-4 days is required as all our cakes are baked fresh and made to order only. We deliver anytime from 10 am to 8 pm, and one of our team members will contact you for more details once the order is confirmed.

Returns & Refund policy

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  How do I change the order, if I made a mistake in the item?

  We’re on it! If your order hasn’t been processed for delivery yet, we can make adjustments to the contents and delivery details. Just reply to your order confirmation and let us know what needs to be fixed. If you need to get in touch, kindly drop us an email jumana@joyfultreats.me

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  Do You Accept Returns?

  Due to the perishable nature of our baked goods, we do not accept returns. If there was an issue with your order, please email us admin@joyfulcakes.ae and let us know what’s going on. We will do our best to make it right.

Care Instructions

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  How long do the treats last and how do I store them?

  Our treats are freshly produced and the best way to store them in a refrigerator.

  Brownies : Can be stored at room temperature for a few hours or refrigerated for 5-7 days. Thaw for 15 minutes before consuming or microwave for 10-15 secs.

  Cookies : They can stay at a cool room temperature for 4-5 days or refrigerator for a week. Microwave 10-15 secs before consuming.

  Cakes : Keep them refrigerated once received. Remove and thaw at a cool room temperature for 30 min- 1 hr before consuming.

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  Are there any allergens in the ingredients?

  We bake all of our treats on shared equipment in our bakery kitchens, all of which process wheat, dairy, eggs, soy, peanuts and tree nuts. If our product mentions gluten free, it is free from any kinds of gluten, but it is still produced in the same kitchen with the other baked goods.

Cakes

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  How Do I Order A Customized Cake?

  Kindly click on customize cakes on our website and WhatsApp us to create your own cake. Alternatively you can also send us your inquiry on Whatsapp +971551019596.

  You can also check out our IG profile for cake design options @joyfulcakesdubai