Delivery & FAQ

Order

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  How do I place an order?

  You can place your order directly through our website, by WhatsApp/call at +971551019596, or by emailing us at tasneem@joyfulcakes.ae.
  

  To help us assist you quickly, please share your event date, number of servings, budget, and any reference pictures or ideas / Invite that you may have for us to design the cake.

  You can also check out our IG profile to browse through our work @joyfulcakesdubai

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  How do I pay?

  You will be redirected to a secure payment gateway on our website.  We accept Apple Pay, VISA & Mastercard or you can WhatsApp us to request for a bank transfer.

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  Can I collect my order?

  Yes, you can pick up your cake from our store located in JLT Cluster Q, Shop P-04, Saba Tower 2, Dubai gate 1.
  Please note that customised cakes can be heavy, delicate, and require careful handling during transport. If not handled properly, they may get damaged.
  
  Once the cake leaves our premises and is under your care,  Joyful Treats cannot be held responsible for any damage that may occur during transport or setup.
  

Delivery

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  What is your delivery charge?
  • Dubai:
    • It is calculated based on your delivery location. 
  • Sharjah :
    • AED 60 with a minimum order of 200 aed
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  • When will my order be delivered?
  • All orders placed online after 5.00 pm are scheduled for next day delivery. For custom cakes, a pre-order of  minimum 3-5days is required as all our cakes are baked fresh and made to order only. We deliver anytime from 10 am to 8 pm, and one of our team members will contact you for more details once the order is confirmed.

Returns & Refund policy

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  How do I change the order, if I made a mistake in the item?

  We’re on it! If your order hasn’t been processed for delivery yet, we can make adjustments to the delivery details 12 hours prior to the delivery schedule on request. For change in cake flavor, we need to be notified immediately after the order is placed or 48 hour prior notice from the delivery date. If you need to get in touch, kindly drop us an email admin@joyfulcakes.ae

  In case of events getting canceled, we can issue a 6 months credit note. There will be a 50% deduction in amount if our team has already made preparations for your order. We do not issue refunds once the order is paid and confirmed.

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  Do You Accept Returns?

  Due to the perishable nature of our baked goods, we do not accept returns. If there was an issue with your order, please email us admin@joyfulcakes.ae and let us know what’s going on. We will do our best to make it right.

Care Instructions

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  How long do the treats last and how do I store them?

  Our cakes / treats are freshly produced and the best way to store them in a refrigerator.

  Brownies : Can be stored at room temperature for a 4-5 hours or refrigerated for 5-7 days. Thaw for 30 minutes at room temperature before consuming or microwave for 15 secs.

  Cookies : They can stay at a cool room temperature for 5-7 days.  Microwave 15 secs before consuming.

  Cakes : Keep them refrigerated once received. Remove and thaw at a cool room temperature for 1-2 hrs before consuming. All fresh cream cakes should be stored in the refrigerator.

  Truffles / Granola : Can be stored in the refrigerator for 1 month.

  Tea cakes :  Can be stored in the refrigerator for 4-5 days

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  Are there any allergens in the ingredients?

  We bake all of our cakes / treats on shared equipment in our bakery kitchens, all of which process wheat, dairy, eggs, soy, peanuts and tree nuts. If our product mentions gluten free, it is free from any kinds of gluten, but it is still produced in the same kitchen with the other baked goods.

  
  
  

  If you or your guests have allergies, kindly inform us at the time of ordering so we can guide you. We also recommend that you warn your guests, especially anyone with severe nut allergies, before serving the cake.
  

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  Are the food colors used in your cakes safe for children?

  Yes. We use high quality food-grade colors that are widely used in the industry and approved by Dubai Municipality. These colors are safe for consumption, including for children.

  Please note that darker colors such as deep reds, blues, and blacks may temporarily stain hands, mouths, or teeth, which is normal with highly pigmented food coloring. If you prefer lighter shades or minimal coloring, just let us know and we can adjust the design accordingly.

  Our custom cakes may also contain wires / toothpicks / Wooden dowels to support the edible decor or fondant characters on the cake. Please be careful and remove any of these, while cutting and serving the cake. Some cake design may also have the use of styrofoam balls or base as a part of the decor.